PRIVACY POLICY

Privacy Policy
Effective Date: 13/01/2025

Buxton Water Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Address

  • Payment details (if applicable)

b. Automatically Collected Information

  • IP address

  • Browser type and version

  • Time zone settings

  • Operating system

  • Pages visited and time spent on our site (via cookies and analytics tools)

c. Other Data

  • Any other information you provide when contacting us or completing forms on our website.

2. How We Use Your Information

We use your data to:

  • Provide and manage our services.

  • Respond to your inquiries or requests.

  • Process payments or transactions.

  • Improve our website and customer experience.

  • Comply with legal and regulatory requirements.

  • Send marketing communications (if you have opted in).

3. Sharing Your Information

We will never sell your personal data. However, we may share your information with:

  • Service Providers: Third-party companies that help us deliver services, such as payment processors or IT support.

  • Regulatory Authorities: When required by law or to comply with legal obligations.

  • Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: To collect data about website usage (e.g., Google Analytics).

  • Marketing Cookies: To track user behavior and deliver targeted ads.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

Under applicable laws, you may have the following rights regarding your personal data:

  • Access your data and request a copy.

  • Request correction or deletion of your data.

  • Restrict or object to our processing of your data.

  • Withdraw consent where applicable.

  • Lodge a complaint with a data protection authority.

7. Security

We implement appropriate technical and organizational measures to protect your data. However, no transmission of information over the internet can be guaranteed as completely secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you where appropriate.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Buxton Water Ltd
Email: James.maher@buxtons-water.co.uk
Phone: 01942 290130
Address: Buxton Water Ltd 1 Maple Court Maple View, White Moss Business Park, Skelmersdale, WN8 9TW, United Kingdom.